Our Company

Leadership Team

Experienced leaders driving innovation in life science software and services.

Chief Executive

Nicole F. Archambault

President & CEO

Nicole leads the strategic direction of Health Loyalty and has managed the day-to-day operations of the company for over 25 years, helping it transition from entrepreneurial start-up to professional management. A seasoned industry executive, her career within the pharmaceutical industry includes a significant background in national and multi-national issues in finance, administration, and privacy.

Prior to joining Health Loyalty, she held the positions of Vice-President, Finance & Administration and Vice-President, Corporate Development with one of the world's largest health information companies.

She holds an M.B.A. degree in International Business from the Richard Ivey School of Business, University of Western Ontario.

Chief Operating Officer

Véronique Bates

Vice-President & COO

Véronique leads the entire technology and service delivery process for Health Loyalty. Her responsibilities include onboarding new SaaS customers, ensuring that software configurations meet client needs, and overseeing the teams that deliver back-office services related to our software products.

She joined Health Loyalty with a background in customer service, training, and administration, and has held a number of roles of increasing responsibility in client services and sales, culminating with her appointment as Vice President and COO in 2024.

She holds a bilingual B.A. in History from Glendon College at York University.

Senior Leadership

Functional leaders across finance, technology, and client services.

Snow Zhao

Manager, Finance

Snow oversees the finance and accounting functions of Health Loyalty, and leads back-office services related to client payment, co-pay, and reimbursement projects. She joined the organization with extensive experience in finance, having served as both an accountant and a controller within manufacturing and marketing agencies.

Since joining Health Loyalty, she has steadily expanded her responsibilities across the finance function, and was appointed Manager of Finance in 2022.

She holds a Bachelor of Computer Engineering from Zhengzhou University and a B.Comm. in Accountancy from Concordia University. She is also a designated CPA and CGA.

Stuart Buckley

Director, Information Technology

Stuart led the team that developed the first versions of our SaaS products, as well as the software upgrades that have occurred since their respective launches. He oversees the team responsible for customer instance configuration, technology infrastructure, and information security.

He also heads our AI Implementation Task Force, ensuring that artificial intelligence and machine learning capabilities are continuously integrated into our software platforms. He joined with a deep background in information technology and software development, and was appointed Director of Information Technology in 2024.

He holds a BTEC National diploma in Computer Studies from Norwich City College in the United Kingdom and is a Six Sigma Certified Yellow Belt Practitioner.

Catherine Lussier

Senior Manager, Client Support

Catherine directs the customer service team responsible for supporting our technology users, and works to ensure that we offer the very best in service excellence. She joined Health Loyalty with a background in both science and customer service.

Since joining our team, she has held a number of roles within our client services and support teams, culminating with her appointment as Senior Manager, Client Support in 2022.

She holds a B.Sc. in Psychology from Concordia University.