Patient Support Program Platform

How the HEALTH LOYALTY Platform Works

The Program Journey

Everything your program needs, from first contact to full oversight

Follow the journey step by step: recruit members and add patients, then engage them across every channel and layer in financial support. From there, the platform takes over — automating the patient journey, applying AI, and keeping documentation, compliance, and access controls airtight. It all rolls up into real-time oversight metrics, so you can simply watch your program run effortlessly.

1

Recruit Program Members

  • Physician List
  • Pharmacist List
  • Other HCP List

Build your network from day one. Import and manage physicians, pharmacists, and other healthcare professionals so the right prescribers and partners are enrolled and ready to support your program.

2

Add Patients & Members

  • Patient Portal
  • Patient List
  • Segment Patients

Onboard patients through an integrated Patient Portal, keep every record in one patient list, and segment your audience with predictive analytics so each person can follow the right journey.

3

Engage Patients & Design the Membership Journey

  • Emails
  • E-coupons
  • E-Surveys
  • Calls & Texts
  • Mailings

Reach members on every channel. Deploy fully integrated emails, e-coupons, e-surveys, SMS/text, phone calls, and direct mailings to design a membership journey that adapts to each patient.

4

Add Financial Support Components

  • Copay Tools
  • Compassionate Care Tools
  • Reimbursement Tools

Ease the cost burden for patients with built-in copay assistance, compassionate care programs, and one-step digital reimbursement — all processed securely inside the platform.

5

Automate the Patient Journey

  • Scheduled Workflows
  • Triggered Actions

Put routine tasks on autopilot. Schedule messaging, reminders, and follow-ups so the patient journey advances automatically, freeing your case managers to focus on patients instead of admin.

6

Configure Artificial Intelligence Functions

  • Enhanced Patient Segmentation
  • Chatbot Assistants
  • Automated Receipt Review & Approval

Let AI do the heavy lifting: sharpen patient segmentation, deploy chatbot assistants for 24/7 support, and automate receipt review and approval to accelerate reimbursement.

7

Documentation

  • Program Documents
  • Reference Materials
  • Videos

Keep everything in one place. Host supporting program documents, reference materials, and training videos so patients, HCPs, and staff always have the resources they need.

8

Compliance & Auditing

  • Quality Control
  • Adverse Events
  • AE/QC Process

Stay audit-ready. Capture adverse events, run quality-control processes, and maintain a complete, traceable record that meets pharmacovigilance and regulatory requirements.

9

Configure Access & Secure

  • Set Access Groups
  • Secure Your Program & Data

You control the data, not your provider. Define granular access groups and apply life-science-grade security so program information stays protected and access stays exactly where it belongs.

10

Instant Oversight Metrics

  • Analytics Reports
  • Real-time Dashboards

Spot opportunities the moment they happen. Real-time dashboards and automated analytics reports give you instant oversight of program health — no more waiting on your provider for numbers.

11

Watch Your Program Run Effortlessly

  • End-to-End Automation

With every component in place, the pieces work together automatically — recruitment, engagement, financials, AI, compliance, and reporting — so your program simply runs, effortlessly.