Our Company

Our Company

Health Loyalty is a leading provider of software designed to drive sales and marketing, exclusively serving the life sciences industry for more than 40 years. Our Software-as-a-Service (SaaS) platforms are ranked among leading software applications used by life science marketers. With completed projects throughout North America and Europe, and with offices in Miami, Toronto and Montréal, we count virtually all of the industry's top 100 companies as partners.

Four decades of life science innovation

Business meeting discussing sales rep alignments.
  1. Founded

    Established as a leading provider of marketing technology and services to the life sciences industry, with iconic brands such as pharmaGram®, Canadian Doctor™ Magazine, and Triple i™ Prescription Pads.

  2. Pivot to SaaS

    Shifted focus to industry-specific Software-as-a-Service platforms that help life science companies manage stakeholder relationships, improve sales and marketing processes, and identify growth opportunities.

  3. Launch of HEALTH LOYALTY

    Introduced the HEALTH LOYALTY platform — integrated patient relationship management software built exclusively for life sciences.

  4. Rebrand to Health Loyalty

    Rebranded as Health Loyalty, reflecting a fully technology-focused company delivering PSP, loyalty, and pharma sales support platforms to top life science organizations worldwide.

  5. Managing more than 1.5 million records across our platforms on behalf of life science partners worldwide.

Our Competitive Advantage

What makes us unique is our specialization in the life science sector, specific industry knowledge of our team including marketing, technology, logistics, financial, and quality assurance professionals, as well as the significant expertise that we have developed over more than 40 years of working exclusively within this industry.

Built for life sciences

Financial Transaction Security

As a major processor of rebate, reimbursement, co-pay and compassionate care programs, we offer the highest possible level of oversight, fiscal control, and financial security, including:

  • GLBA Compliant Environment
  • Sarbanes-Oxley-Level Reporting
  • 21-CFR (Part 11) Compliant Environment

Regulatory Compliance & Quality Systems

All processes are documented by Standard Operating Procedures (SOPs) and our operational and systems procedures fully comply with ISO 9001 standards. Specifically, this includes:

  • Fully QA Validated System Environment
  • CAN-SPAM Compliant Environment
  • CASL Compliant Environment

Privacy Compliance Expertise

Meets all national and international privacy laws, including:

  • U.S. HIPAA/HITECH/GLBA
  • E.U. GDPR
  • U.K. GDPR
  • Canada PIPEDA
  • Mexico and Latin American DPAs and PDPAs
  • Australia PA
  • Asian PIPAs and PDPAs

Information Technology Security

We provide the highest level of security for life science SaaS applications, including:

  • NIST Cybersecurity Framework Structure
  • Dedicated Data Environment
  • Data Encryption at Rest
  • Data Encryption in Transit
  • Industry-leading server and endpoint security
  • 24/7 monitoring and threat mitigation
  • Enhanced Business Continuity/Disaster Recovery
  • SaaS Platform MFA
  • Private sub-domain